Privacy Policy

What information do we collect?

We collect information you give us when you:

• Call us for a locksmith service or a quote
• Email us
• Book or reschedule a visit

This can include your name, phone number, email address, the address where you need service, vehicle details, and notes about the job. When we open a home or car, we look at ID or proof of residence or ownership. We use it only to confirm that you are allowed to have the lock opened or changed.

What happens when you visit this website?

Like most websites, we collect basic technical data such as pages visited, browser type and the site that sent you here. We use Google Analytics for this, which sets cookies in your browser; you can block them in your browser settings or with Google's opt-out add-on. We use call tracking software on our phone numbers, which logs details like the calling number, the time and length of the call, and which page or ad led to the call. This helps us understand which pages are useful. We do not sell this data.

How do we use your information?

• To send a technician and do the work you asked for
• To confirm prices, invoices and payments
• To contact you about your job
• To improve our service and this website
• To meet legal and tax obligations

Do we share your information?

We do not sell or rent your personal information. We only share it:

• With your consent
• With service providers who help us run the business, such as phone, payment and software providers
• When the law requires it, or to protect our legal rights

How do we protect it?

We take reasonable steps to protect your information from loss, misuse and unauthorized access. No system is perfect, so we keep only what we need for as long as we need it.

What are your rights?

Under Canadian privacy law, you can ask us to:

• Show you the personal information we hold about you
• Correct information that is wrong
• Delete information we no longer need to keep
• Stop using your information where you withdraw consent

How can you contact us about privacy?

Will this policy change?

We may update this policy from time to time. When we do, we will post the new version here and change the "Last updated" date.