Terms of Service

Who do these terms apply to?

These terms apply when you book or receive a service from LocksmithGT. By booking a visit, you agree to them. If you do not agree, please do not book.

What services do we provide?

LocksmithGT is a mobile locksmith service in the City of Toronto. Our work includes:

• Home, car and business lockouts
• Lock installation, repair, replacement and rekeying
• Key cutting, including high-security keys
• Car key cutting and programming for many makes
• Commercial door hardware, master key systems and access control

We do not install alarm systems, CCTV cameras or vehicle kill switches.

What about arrival times?

Dispatch answers 24/7. We give you an estimated arrival time when you call. Traffic, weather and other calls can change it, so it is an estimate, not a guarantee.

How does pricing work?

• There is no call-out fee.
• The technician confirms the price with you before any work starts.
• If the job turns out to be different from what was described, the technician tells you the new price before continuing. You can decline.
• Payment is due when the work is finished. Dispatch can tell you which payment methods are accepted.

What do we need from you?

• An accurate address and description of the job
• ID or proof that you live at the property or own the vehicle, or written permission from the owner
• Safe access to the door, lock or vehicle
• Approval from your landlord, condo corporation or property manager where their rules require it

We can refuse or stop a job if we cannot confirm that you are allowed to have the lock opened or changed.

What if something goes wrong?

We try non-destructive methods first. Some jobs, such as a broken lock or certain high-security cylinders, may need drilling or replacement, and we explain this and confirm the price before doing it. If you have a problem with our work, contact us and we will look at it with you.

Limitation of liability

To the extent the law allows, our liability for any claim is limited to the amount you paid for the service in question. We are not responsible for indirect or consequential losses.

How can you contact us?

Can these terms change?

We may update these terms. The version posted here, with its "Last updated" date, applies to visits booked after that date.