Home & Condo Lockout Service in Toronto

A few quick checks solve more home lockouts than you'd think:

1. Try every door. Back doors, side doors and the door from an attached garage are often on a different key, or left unlocked.
2. If your garage door has a keypad or an app, open the garage and try the inside door.
3. Call anyone with a spare: a partner, a roommate, family, or a neighbour you left one with.
4. Renting? Call your landlord or building super. Many keep a key to the unit.
5. Keypad dark or smart lock not responding? Read the smart lock section below first.

Condo lockouts in Toronto have an extra step: getting through the lobby. Here's how it usually goes.

• Talk to the concierge or security desk first. Tell them you're locked out and a locksmith is coming. Some buildings keep a spare unit key on file if the owner registered one, but most don't.
• The technician signs in. Most buildings with a front desk ask contractors to sign in, and some send a guard up with them. That's normal, and it helps confirm who you are.
• Fob locked inside too? Security can usually let you through the lobby and the elevator. We can't copy or replace building fobs. They belong to the condo corporation, so your property manager handles them.
• Lever handle on the unit door? Many condo doors have one, and we can often open them from the hallway with an under-door tool. No picking, no damage.

Tell dispatch which entrance to use and where visitor parking is. Downtown and along Yonge in North York, finding the right door and a place to stop is often the slowest part of the job.

This happens on most home lockouts, so don't worry about it. We open the door, then you show us proof inside before the technician leaves. Any of these work:

• Photo ID with the address, like a driver's licence or an Ontario Photo Card
• Your lease or rental agreement
• Mail, a utility bill or a property tax bill with your name and the address
• A building manager, concierge, landlord or neighbour who knows you and confirms you live there

If nothing and no one can confirm it, we stop. It's the same rule that keeps a stranger from getting a locksmith into your home.

Yes, but check these first. Most keypad and smart locks have a way in when the batteries die:

• A backup keyhole. Many Schlage, Kwikset and Yale keypad deadbolts hide a regular key cylinder under a cover or below the keypad. If you have that key, use it.
• 9V battery contacts. Some models, including many Yale keypad locks, have two contacts on the outside. Hold a 9V battery against them to wake the keypad, then enter your code. Corner stores sell them.
• The app. If the lock is on Wi-Fi or a bridge, try opening it from the app before the batteries give out completely.

No keyhole, no battery contacts and no app connection? Call us. We get the door open, put in fresh batteries and test it. If the lock keeps draining batteries or acting up, a smart lock installation visit can fix the setup or swap it for a model that suits your door better.

In most cases the lock works exactly as before. The method depends on what's on your door:

If you lost your keys rather than locking them inside, think about rekeying the lock while we're there. It's usually cheaper than a full lock change, and the old keys stop working.